Warranty Policy

Ibiyaya products are warrantied from date of purchase against defects in materials and workmanship for the duration listed in the chart below. Your original dated sales or delivery receipt showing the date of purchase is your proof of purchase.

Products Covered under Manufacturer’s Warranty: Parts and repairs for products purchased with defects, malfunctions or failure directly resulting from the quality of material used and/or workmanship of the finished product, with proof of purchase, are covered under the manufacturer’s warranty at the discretion of the manufacturer. Ibiyaya will provide free spare parts to consumer in the event of a repair if applicable.

Products Not Covered under Manufacturer’s Warranty: Part and/or product damages or malfunctions not resulting from defects in material and/or workmanship, including misuse by consumer and/or products without Proof of Purchase are not covered under the Manufacturer’s Warranty after the first 90 days after purchase.

PRODUCTS FABRIC PARTS WHEEL PARTS FRAME
STROLLER X X 2 Years
TRAILER X X 2 Years
WHEELED CARRIER X X 2 Years

X Ibiyaya products of Pet Carrier, Pet Backpack, Pet Furniture, and Pet Accessories series are not covered by warranty term.
Warranty exclusions

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired with available replacement parts available for sale on Ibiyaya.com.

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