FAQ

FAQs

About

How do you pronounce Ibiyaya?
It is pronounced as  [yi-bi-ya-ya]. We named it after our adorable Maltese “Ibbi” that loves to tag along wherever we go and a famous lullaby song we all grew up listening to. Ibbi passed away in 2009, but his spirit leaves on with us forever.

What is Ibiyaya all about?
Established in 2002, Ibiyaya is a premium pet accessory brand that specializes in luxury pet carriers and strollers that are handcrafted using the most delicate and innovative design. Our goal is to create bonds built to last between humans and their furbabies, and we design each of our products from scratch with lots of love.

Ibiyaya was founded in Taiwan and has since grown to sell its products in over 30 countries around the world. Pawrents can now travel with their beloved pets in comfort and style thanks to the ergonomic pet strollers, carriers, and other accessories from Ibiyaya.

General

Which product do you recommend for my pet?

If you have any questions, please don’t hesitate to contact us. To assist our customers in selecting the best product for their pets, we provide information such as recommended weight limits and assembly videos. If you have any further questions or concerns, please don’t hesitate to contact us via email at pet@ibiyaya.com.

To choose the right stroller for your pet, you can refer to our blog post where we give 5 tips in choosing the right stroller for your pet.

How can I purchase Ibiyaya items?

Local distributors for Ibiyaya can be found in over 30 countries. Our customers in North America (https://ibiyaya-usa.com) and Taiwan (https://ibiyaya.com.tw) can also shop through our dedicated eCommerce sites in the United States and Taiwan.

Please contact us at pet@ibiyaya.com if you are located outside of the United States or Taiwan so that we can put you in touch with our local distributor in your country.

Product Information

How to assemble the products?

Assembling our Ibiyaya products couldn’t be easier thanks to the inclusion of an assembly manual in every box and instructional videos on each product page. Please make sure you follow the directions exactly. You can contact us at pet@ibiyaya.com if you have any further questions.

Is the material safe for pets? Are Ibiyaya products non-toxic?

In order to ensure that our products are safe for pets, we use only virgin plastic, consolidated materials, and non-toxic fabrics. We strive to improve the lives of all pets. When it comes to designing pet products, we always keep pets’ safety and comfort top of mind.

Are your products repairable? How can I order spare parts like wheels, rain cover, and stroller fabric?

The majority of our strollers can be repaired, depending on the extent of the damage. You can get in touch with us at pet@ibiyaya.com to order spare parts like wheels, rain cover, and stroller fabric!

Is the mesh in Ibiyaya products scratch-proof?

Scratches from pets like cats and dogs scratching the mesh in Ibiyaya strollers and bags aren’t usually a problem, as the mesh is scratch-proof against normal wear and tear. However, there can be some pets that are ultra-strong or may have ultra-sharp nails and can tear through the mesh, although this isn’t usually the case. We still encourage our pawrents to crate or stroller train their furbabies to ensure maximum comfort when using our products, as scratching the mesh is usually a signal for a distressed pet inside the stroller. You can refer to this article for training your cat to stay inside a stroller and this article for training your dog to stay calm inside a stroller.

You can refer to this article for training your cat to stay inside a stroller and this article for training your dog to stay calm inside a stroller.

Partnership and Collaboration

I’m an influencer and I would like to connect with Ibiyaya for a collaboration. How can I get in touch?

If you’re interested in collaborating with our company, please contact us at pet@ibiyaya.com, @ibiyaya_pet on Instagram, or fb.com/ibiyaya.en. We’d love to hear from you.

Distribution Information

How do I become an Ibiyaya distributor?

Please contact us at export@ibiyaya.com for any questions. To better serve you, we’d appreciate any additional information you’d like to share with us, such as the name of your company, company website, contact name, type of business, country, phone number, and email address to reach you at.

Our team typically responds within 1-2 business days of receiving a request.

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